Professional, Efficient, and Comprehensive Intelligent Warehouse Technical Support Services
7×24 15+ 99.8%
24/7 Support Service Network Issue Resolution Rate
Covering major global regions such as Asia, North America, and Europe, we provide you with localized technical services
Neotel Technology Co., Ltd
Add Building 18, No.1588, Lian Hang Rd,
Minhang, Shanghai, China
Zip code:201112
Tel:+86 400 088 1622
Fax:+86 21 5102 6636
Neotel Technology Europe GmbH
Add:Winckelmannstr. 81 12487 Berlin – German
Tel:+49 (0)30 56590956-8
Fax:+49 (0)30 5659 095-60
DAIICHI JITSUGYO CO., LTD.
Add: Ochanomizu Sola City, 4–6 Kandasurugadai, Chiyoda–ku, Tokyo 101-8222, Japan
Tel:+03 6370 8691
Fax:03 6370 8601
Vietnam
Daiichi Jitsugyo (Vietnam) Co., Ltd
Add: Unit No.1107, 11th Floor, ZEN PLAZA,
54-56 Nguyen Trai Street, District 1,
Ho Chi Minh City, Vietnam
Tel:+84-28-3925-6900
Fax:+84-28-3925-6877
Malaysia
Premtronic SDN. BHD
Add: 32, 1st. Floor, Lorong Helang 2, Desa Permal Indah,11700
Gelugor, Penang, Malaysia
Zip code: 13200
Tel: +60 4657 6899
Fax: +60 4657 1899
Daiichi Jitsugyo (Malaysia) SDN. BHD.
Add: Box No.80, 31st Floor, UBN Tower,
No.10 Jalan P. Ramlee 50250,Kuala Lumpur, Malaysia
Zip code: 50250
Tel: +60-3-2070-6913
Fax: +60-3-2070-6912
India
Daiichi Jitsugyo India Pvt. Ltd.
Add: Unit 002 Ground Floor, Time Tower, MG Road, Gurugram,
Haryana India
Zip code: 122002
Tel: +91 1244 266 080
Singapore
Daiichi Jitsugyo Asia PTE. Ltd.
Add: 1 Kaki Bukit View #04-30/31
Techview, Singapore
Zip code: 415941
Tel: +65-6338-3732
Fax: +65-6337-6761
Thailand
Daiichi Jitsugyo (Thailand) Co., Ltd
Add: TNB 05, 23rd Floor, Tower B, The 9th Towers, 33/4 Rama 9
Road, Huay Khwang,
Bangkok 10310, Thailand,
Zip code: 10310
Tel: +66-2-796-1555
Fax: +668-1-946-0173
Philippines
Daiichi Jitsugyo (Phillipines) Inc
Add: Unit No.1204, Frabelle Business Center,
111 Rada Street,Legaspi Village, Makati City 1229, Philippines,
Zip code: 1229
Tel: +63-2-887-1588
Fax: +63-2-887-7755
Indonesia
Premtronic SDN. BHD
Add: Perum Bumi Kota Baru Indah 1 – Blok P No.12
Desa Pangulah Utara Kec. Kota Baru Kab Karawang
Jawa barat 41374
Indonesia
Zip code: 41374
Tel: +62 857 7912 2102
Fax: +60 4657 1899
PT. DJK Indonesia
Add: Mid Plaza 2, 14th floor Jalan Jenderal Sudirman Kavling 10-11,
Jakarta 10220,
Indonesia, Zip code: 10220
Tel: +62-21-573 9370
Fax: +62-21-573 8835
Pakistan
Micropak .Com.pk
Add: Plot 218, Street 7, I-9/3，Islamabad, Pakistan
Zip code: 44310
Tel: +92 333 4164489
Win-Tek S.r.l.
Add:Via Cristina Trivulzio di Belgioioso, 28/30
20852 Villasanta (MB) Italy
Zip code:20852
Tel:(+39) 039 691 9033
Fax:(+39) 039 691 9219
France
GEMADDIS
Add:6, rue Ampère Z.I. des Césardes
SEYNOD F-74600 ANNECY
Zip code:74600
Tel:+33 (0)4 50 69 39 02
Spain
Bwit Technology, S.L.
Add:C/ Progrés 25, 08191 Rubi –
Barcelona Spain,
Zip code:08002
Tel:+34 6382 3557 0
United Kingdom & Ireland
Accelonix Limited
Add:Unit 2, McClintock Building Granta Park Great Abington Cambridge
Zip code:CB21 6GP
Tel:+44 1223 659965
Denmark, Sweden, Norway, Finland, Baltic region & Poland
SMT House AB
Sweden address: Rönnowsgatan 8 C, 25225 Helsingborg, Sweden
Denmark address:Trørødvej 59, 2950 Vedbæk, Denmark
Turkey
Sinerji Grup End. Oto. San. Tic. Ltd. St
Add:Oruc Reis Mah. Giyimkent Sitesi 4. Sok
No:52-54-56A
34235 Atisalani, Esenler/Istanbul-TURKEY
Zip code:34235
Tel:+90 212 438 28 81
Fax:+90 212 438 28 15
Fuji do Brasil Máquinas Industriais Ltda.
Add:Rua dos Curupias, 182, Jabaquara, São Paulo – SP, CEP 04344-050, Brazil
Tel:+55 11 5015 1650
Fax:+55 11 5015 1651
America
Fuji America Corporation
Add:171 Corporate Woods Parkway, Vernon Hills, IL 60061, USA
Tel:+1-847-821-2400
http://fujiamerica.com/info-request.aspx
Hanwha Semitech Americas, Inc.
Add:6000 PHYLLIS DRIVE, CYPRESS, CA 90630, USA
Tel:+1-714-373-4200
Fax:+1 800 848-6467
DJK Mexico
Add: Av Tecnológico Norte # 950-B, piso 10, letra C, Col. San Pablo, Corporativo Blanco, Queretaro, Qro
Zip code: 76159
Tel: +52 442 217 2669
TESTERION (PTY)LTD
Add:467 Felstead Avenue, North Riding, Johannesburg, South Africa
Tel:+27 11 704-3020
Truth Electronic Manufacturing
Add:49 Enforce Park, 43 Sea Cow Lake Road, Springfield Park, Durban 4051, South Africa
Zip code:3611
Tel:+27 31 822 8555
Choose the most suitable support method according to your needs
Through online chat, we provide instant answers to your product inquiries and technical issues, supporting both Chinese and English bilingual services.
Speak directly with our technical engineers to quickly resolve your device and system issues and receive professional technical guidance.
Send your technical issues or requirements to our support email to receive detailed written solutions and technical documentation.
Engineers visit the site in person to provide equipment installation, commissioning, maintenance, and technical training to resolve complex technical issues.
Zhijin Technology is committed to providing high-quality technical support services
Online customer service responds instantly, phone support connects within 5 minutes, and on-site service is arranged within 24 hours
All technical personnel have undergone rigorous training and certification, with extensive experience in maintaining intelligent storage systems
Not only resolving current issues, but also providing preventive recommendations and system optimization plans
Conduct satisfaction follow-ups after issue resolution to ensure the system operates stably and continuously
Find the problems you may encounter and their solutions
All Neotel Ttechnology products come with a standard one-year warranty from the date of purchase. To obtain warranty service, please prepare the device serial number (located on the label on the back or bottom of the device) and contact our technical support team. You can also extend the warranty by registering your product information on the “Service Registration” page of our official website.
All Neotel Ttechnology products come with a standard one-year warranty from the date of purchase. To obtain warranty service, please prepare the device serial number (located on the label on the back or bottom of the device) and contact our technical support team. You can also extend the warranty by registering your product information on the “Service Registration” page of our official website.
Yes, to ensure long-term stable operation of the device, we recommend performing preventive maintenance once every quarter. Maintenance includes: cleaning sensors and moving parts, checking for mechanical wear, updating system software, and conducting safety inspections. We offer customized maintenance plans and annual service contracts to help keep your device in optimal condition at all times and extend its service life.
All Neotel Ttechnology products are designed with open API interfaces, supporting integration with mainstream MES/ERP systems. We provide standard interface documentation and integration solutions, and can develop customized adapter modules based on your specific requirements. During the integration process, our technical team will offer full support, including requirement analysis, interface development, testing and verification, and deployment services, ensuring seamless system integration.
Alarm codes on Neotel Ttechnology devices are typically composed of letters and numbers, indicating different types of abnormalities. For example, codes starting with “E” usually represent hardware errors, those starting with “S” indicate system software errors, and codes beginning with “N” signify network communication errors. You can find detailed explanations in the “Troubleshooting” section of the user manual, or you may contact our technical support team for professional assistance. We also provide an online alarm code lookup tool, which you can access via our support website.
After submission, we will contact you within 4 hours (during working hours)
A well-known electronic manufacturing enterprise
“The technical support team of Neotel Technology responded very quickly. The fault in our production line’s smart warehouse equipment was resolved within 30 minutes through remote support, avoiding the significant losses caused by prolonged downtime. Their engineers are highly professional and capable of accurately identifying issues and providing effective solutions.”
