Neotel Technology Customer Service and Technical Support Center - China Region

Professional, Efficient, and Comprehensive Intelligent Warehouse Technical Support Services

7×24            15+                     99.8%

24/7 Support        Service Network         Issue Resolution Rate

Global Technical Support Network

Covering major global regions such as Asia, North America, and Europe, we provide you with localized technical services

Comprehensive Technical Support Services

Choose the most suitable support method according to your needs

Online Customer Service

Through online chat, we provide instant answers to your product inquiries and technical issues, supporting both Chinese and English bilingual services.

Phone Technical Support

Speak directly with our technical engineers to quickly resolve your device and system issues and receive professional technical guidance.

Email Technical Support

Send your technical issues or requirements to our support email to receive detailed written solutions and technical documentation.

On-site technical service

Engineers visit the site in person to provide equipment installation, commissioning, maintenance, and technical training to resolve complex technical issues.

Our Service Commitment

Zhijin Technology is committed to providing high-quality technical support services

Quick Response

Online customer service responds instantly, phone support connects within 5 minutes, and on-site service is arranged within 24 hours

Professional Team

All technical personnel have undergone rigorous training and certification, with extensive experience in maintaining intelligent storage systems

Comprehensive Solutions

Not only resolving current issues, but also providing preventive recommendations and system optimization plans

Continuous Follow-up

Conduct satisfaction follow-ups after issue resolution to ensure the system operates stably and continuously

Frequently Asked Questions

Find the problems you may encounter and their solutions

All Neotel Ttechnology products come with a standard one-year warranty from the date of purchase. To obtain warranty service, please prepare the device serial number (located on the label on the back or bottom of the device) and contact our technical support team. You can also extend the warranty by registering your product information on the “Service Registration” page of our official website.

All Neotel Ttechnology products come with a standard one-year warranty from the date of purchase. To obtain warranty service, please prepare the device serial number (located on the label on the back or bottom of the device) and contact our technical support team. You can also extend the warranty by registering your product information on the “Service Registration” page of our official website.

 Yes, to ensure long-term stable operation of the device, we recommend performing preventive maintenance once every quarter. Maintenance includes: cleaning sensors and moving parts, checking for mechanical wear, updating system software, and conducting safety inspections. We offer customized maintenance plans and annual service contracts to help keep your device in optimal condition at all times and extend its service life.

All Neotel Ttechnology products are designed with open API interfaces, supporting integration with mainstream MES/ERP systems. We provide standard interface documentation and integration solutions, and can develop customized adapter modules based on your specific requirements. During the integration process, our technical team will offer full support, including requirement analysis, interface development, testing and verification, and deployment services, ensuring seamless system integration.

Alarm codes on Neotel Ttechnology devices are typically composed of letters and numbers, indicating different types of abnormalities. For example, codes starting with “E” usually represent hardware errors, those starting with “S” indicate system software errors, and codes beginning with “N” signify network communication errors. You can find detailed explanations in the “Troubleshooting” section of the user manual, or you may contact our technical support team for professional assistance. We also provide an online alarm code lookup tool, which you can access via our support website.

Apply for technical support

Please fill out the form below, and our team will contact you as soon as possible

After submission, we will contact you within 4 hours (during working hours)

Customer Usage Feedback

Engineer Zhang

A well-known electronic manufacturing enterprise

“The technical support team of Neotel Technology responded very quickly. The fault in our production line’s smart warehouse equipment was resolved within 30 minutes through remote support, avoiding the significant losses caused by prolonged downtime. Their engineers are highly professional and capable of accurately identifying issues and providing effective solutions.”

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Contact customer service, and we will provide you with a customized intelligent material management solution for free based on your business situation.