No matter where your equipment is deployed around the world, Neotel Technology ensures you receive timely, professional after-sales support through direct service offices, a local partner network, and a remote technical team.
Three regional offices provide direct service support and coordination, covering Asia-Pacific and Europe
From equipment installation to ongoing maintenance, we provide full lifecycle technical services for overseas projects
Professional engineers provide remote guidance or on-site support for equipment installation, commissioning, and acceptance to ensure rapid production readiness
Real-time equipment connection via professional tools such as TO Desk and TeamViewer for online diagnostics and rapid issue resolution
Learn about Remote AssistanceRegular equipment health checks, system optimization, and preventive maintenance recommendations to reduce unplanned downtime risk
Critical spare parts inventory management and express delivery to minimize equipment repair waiting time
Continuous software version upgrades, feature optimization, and system configuration adjustments to maintain peak equipment performance
View SMF Software SolutionEquipment operation, maintenance, and troubleshooting training for customer teams and local service partners
Visit Knowledge BaseSubmit your service request via office, email, phone, or online ticket
Neotel or local partner performs initial assessment and confirms the action plan
Remote diagnostics, on-site support, or escalation to the Neotel Level-2 technical team
Issue resolution confirmation, service report, and follow-up
In countries or regions where Neotel does not have a direct office, you can contact local authorized service partners for Level-1 technical support and on-site service
Building 18, 1588 Lianhang Road, Minhang District, Shanghai
+86 400 088 1622
Suntech 1-18-16 Lintang Mayang Pasir 1, Bandar Bayan Baru, 11950 Bayan Lepas, Pulau Pinang
Winckelmannstraße 81, D-12487 Berlin, Deutschland
+49 30 5659095-68
17F Ochanomizu Sola City, 4-6 Kanda Surugadai, Chiyoda-ku, Tokyo
+03 6370 8691
Unit No.1107, 11th Floor, ZEN PLAZA, 54-56 Nguyen Trai Street, District 1, Ho Chi Minh City
+84-28-3925-6900
32, 1st Floor, Lorong Helang 2, Desa Permal Indah, 11700 Gelugor, Penang, Malaysia
+60 4657 6899
Box No.80, 31st Floor, UBN Tower, No.10 Jalan P. Ramlee 50250, Kuala Lumpur
+60-3-2070-6913
Unit 002 Ground Floor, Time Tower, MG Road, Gurugram, Haryana, India 122002
+91 1244 266 080
1 Kaki Bukit View #04-30/31 Techview, Singapore 415941
+65-6338-3732
TNB04-05, 23rd Floor, Tower B, The 9th Towers, 33/4 Rama 9 Road, Huay Khwang, Bangkok 10310
+66-2-643-8118
Unit No.1204, Frabelle Business Center, 111 Rada Street, Legaspi Village, Makati City 1229
+63-2-887-1588
Perum Bumi Kota Baru Indah 1 – Blok P No.12, Desa Pangulah Utara, Karawang, Jawa Barat 41374
+62 857 7912 2102
Mid Plaza 2, 14th Floor, Jalan Jenderal Sudirman Kavling 10-11, Jakarta 10220
+62-21-573 9370
Plot 218, Street 7, I-9/3, Islamabad, Pakistan 44310
+92 333 4164489
Via Cristina Trivulzio di Belgioioso, 28/30, 20852 Villasanta (MB), Italy
(+39) 039 691 9033
6, rue Ampère Z.I. des Césardes, SEYNOD F-74600 ANNECY
+33 (0)4 50 69 39 02
Unit 2, McClintock Building, Granta Park, Great Abington, Cambridge CB21 6GP
+44 1223 659965
Sweden: Rönnowsgatan 8 C, 25225 Helsingborg
Denmark: Trørødvej 59, 2950 Vedbæk
Oruc Reis Mah. Giyimkent Sitesi 4. Sok No:52-54-56A, 34235 Atisalani, Esenler/Istanbul
+90 212 438 28 81
Segelfliegerdamm 94-98, D-12487 Berlin, Germany
+49 30 5659 095-0
Roßtaler Str. 7, 91126 Schwabach, Germany
+49 9122 9302 0
Leninskiy prospekt, d. 153, office 906, Saint Petersburg, Russia
+7 812 309-27-37
Coral Office Park, Bucharova 1281/2, 158 00 Praha 5, Czech Republic
+420 233 320 090
Av Tecnológico Norte #950-B, piso 10, letra C, Col. San Pablo, Queretaro, Qro 76159
+52 442 217 2669
Rua dos Curupias, 182, Jabaquara, São Paulo – SP, CEP 04344-050, Brazil
+55 11 5015 1650
Marrickville, NSW 2204, Sydney, Australia
+61 45678 6606
467 Felstead Avenue, North Riding, Johannesburg, South Africa
+27 11 704-3020
Imm. Mégrine Business Center, Z. Ind. Mégrine Erriadh 2014, Tunisia
+216 79 297 581
You can contact the nearest Neotel service office, the corresponding local service partner, or submit an issue via the online service ticket. For overseas projects, Neotel will leverage regional support resources and technical teams to provide effective assistance.
