Find answers to common questions about Neotel’s smart material management solutions, equipment, software integration, and support services.
Select a category to find answers about equipment, software, integration, and more
Neo Light is a pick-to-light smart rack for SMT stencils and reels. It provides visual guidance and (optionally) position sensors for in/out detection to keep inventory accurate in real time.
SMD BOX is Neotel’s automated storage & retrieval system (AS/RS) designed for SMT materials — primarily reels (and, in some models, boxes/containers). It stores, tracks, and dispenses parts automatically to cut kitting time, reduce errors, and raise line readiness.
Main models:
A single SMD BOX XLR can be configured to store up to ~20,000 reels (exact figure depends on your reel mix and layout). For larger programs, we design multi-machine solutions — multiple XLRs orchestrated by SMF with conveyors/AGVs — which can handle far beyond 20k reels as a unified system.
Not sure about a specific part or package? Send a short list (PN, form factor, dimensions) and we’ll confirm fit + best storage/kitting flow.
Neo Counter is Neotel’s X-ray component counter for SMT reels. It scans reels, recognizes components with vision algorithms, and outputs an accurate piece count + trace data for inventory, receiving, and kitting.
Yes, Neotel’s smart material handling systems are designed to support high-mix, low-volume production environments. Key capabilities include:
Yes, Neotel can design and build custom machines tailored to your specific production needs, including unique materials, reel sizes, and integration with existing systems.
SMF (Smart Material Flow) is Neotel’s centralized, web-based software that connects and orchestrates all material-handling equipment (SMD BOX, Neo Scan, Neo Counter, Neo Kitter, smart racks, conveyors). It manages IDs, inventory, receiving, kitting, replenishment, MSD control, and traceability — integrated with your ERP/MES.
Yes. SMF exposes APIs and supports CSV/XML/JSON mapping and custom connectors.
Yes. Neotel provides native integration connectors for Fuji, Panasonic, and Hanwha. We also support additional vendors via file/API mapping. Contact us to discuss your specific line software and version.
SMF integration refers to the data exchange between SMF and your existing ERP, MES, or warehouse management system. It is not code merging — rather, both systems communicate through defined interfaces (APIs, CSV, or XML) to synchronize material data such as work orders, inventory status, and consumption records.
No. Integration between SMF and your existing system (such as ERP or MES) is a two-party collaboration. Neotel provides the integration interface, API documentation, and technical support, while your internal IT or MES/ERP vendor is responsible for connecting your system to SMF using the provided interface. Successful integration requires both sides to cooperate and test together.
ERP (SAP, Oracle), MES, WMS, production scheduling systems, and more.
SMF provides a standard API/CSV/XML interface; the customer adapts their system to match the defined data format.
The customer’s IT/MES team or their system integrator.
API documentation, data format specifications, and a test environment.
Both parties — Neotel validates the SMF side, and the customer validates ERP/MES data mapping.
Possible with customization, but it is a joint engineering task that requires collaboration from both sides.
Work orders, material master data, UIDs, storage status, and production consumption records.
Depends on the customer’s system capability; SMF supports both real-time and scheduled data exchange.
Standard RESTful API is the primary method; CSV/XML file-based exchange is supported for simpler setups.
No — integration is done through defined interfaces for security and stability.
SMF queues data and retries automatically; no data is lost.
No. SMF is designed for intranet (LAN) communication. No internet connection is required for integration.
Yes; both sides must configure proper network and port permissions for successful data exchange.
Yes, with modular data connectors. SMF can communicate with ERP, MES, WMS, and other systems simultaneously.
RESTful API (JSON) is the primary protocol. CSV/XML import/export is also supported.
Typically 2–4 weeks after both sides confirm the data mapping.
System architecture documentation, data field mapping, and interface definition.
Step-by-step: simulation → dry-run → live connection → monitoring.
Each side maintains their own interface; Neotel maintains SMF API stability and backward compatibility.
The interface needs to be revalidated; SMF API versioning supports backward compatibility, making re-integration straightforward.
The integration function is included with SMF; customization may incur additional charges depending on scope.
Only data related to materials flow; SMF is not a replacement for ERP/MES.
Because integration depends on how your system handles data — SMF cannot access external systems without cooperation. Both sides must agree on data formats, authentication, and network configuration.
Data structure discussion can start early; actual testing requires a live SMF system.
Customer side not ready with API endpoints or missing test data.
Technical guidance, online meetings, and test support — not development on the ERP/MES side.
Neotel’s AGV integration supports common communication protocols such as MQTT, REST API, and Modbus, allowing smooth communication between SMF, the AGV system, and other equipment. This ensures the AGV can receive material transport instructions, report back on status, and align with production schedules.
Yes, SMF provides job scheduling and route management for AGVs. It can assign tasks based on material needs, prioritize transport, and optimize routes to ensure maximum efficiency. Neotel’s system integrates AGVs into the production line so they autonomously transport materials and return to designated storage areas without interruption.
Yes. SMF tracks MSL levels and floor-life timers per reel, pauses timers in dry storage (SMD BOX / Neo Dryer), enforces bake/release rules, and logs everything for traceability.
Each reel/box has a UID in SMF. When a package is opened or received, a floor-life timer starts. When returned to controlled storage (SMD BOX / Neo Dryer), the timer pauses; it resumes when taken out again.
Yes, Neotel’s systems comply with the J-STD-033 standard for Moisture Sensitivity Level (MSL) management. Our software tracks and enforces floor-life control, baking procedures, and proper storage to meet the requirements of this industry standard, ensuring the integrity of your components during production.
Neotel offers a 1-year warranty on hardware and software from the date of installation. This covers defects in materials and workmanship. Extended warranty options are available.
Yes, Neotel offers remote troubleshooting, software updates, and configuration assistance. We can access systems via VPN or remote desktop tools for fast issue resolution.
Whether you need equipment details, software integration guidance, or service information, our global team of engineers is ready to assist.
