Comprehensive support for your entire Neotel product ecosystem. From technical assistance and remote diagnostics to software downloads and expert consultation, we keep your operations running at peak performance.
Four specialized support channels designed to get you the help you need, fast
Access the knowledge base, submit support tickets, download software updates, and browse training resources. Register for a free account to get started.
Download product brochures, technical specifications, integration guides, and compliance certificates for the complete Neotel product lineup.
Get real-time remote technical support from Neotel engineers. Our team connects directly to your equipment for fast diagnostics and troubleshooting.
Access our complete technical support network: on-site engineers, phone support, customized consultation, and preventive maintenance programs across 15+ locations.
Industry-leading service backed by deep expertise and global coverage
Certified product specialists with deep knowledge of NEO SCAN, SMD BOX, NEO LIGHT, and NEO COUNTER systems.
Headquarters in Shanghai, European office in Berlin, and authorized partners across Asia, Americas, and Africa.
Online chat within 30 minutes, phone support within 2 hours, on-site dispatch within 24 hours. 7×24 emergency hotline.
From installation to MES/ERP integration, from preventive maintenance to custom consultation. End-to-end support.
Five clear steps from request to resolution
Reach us by phone, email, chat, or support ticket
Our team reviews priority and assigns the right specialist
Engineers implement the solution via remote, on-site, or guided help
Confirm the fix works and equipment is back to optimal
Document findings and provide preventive recommendations
Whether you need troubleshooting, downloads, training, or consultation, our global team is ready to help you maximize the value of your Neotel equipment.
